If you are new to the salon, you may be unfamiliar with our booking system. Here's a quick play by play to explain our system and the measures we take in the salon to keep you all safe!
1: OPEN AN ACCOUNT
At our booking portal you can set up an online account - where you will be able to make and manage your bookings.
We want to focus on you during your time at the salon and eliminate the uncertainty of not knowing the final price of your service until you are done! Our Prepay system means you don't have to worry about your bill while you are in so you can just sit back and relax.
7: PATCH TEST
Colour clients will require a patch test to be done at least 48 hours before a colour service application.
This can either be posted out to you or you can arrange to collect it from the salon.
2: VIDEO CONSULTATION
If you are unsure of what to book or would like to speak to a member of our team for some advice you can book in for a video consultation.
48 hours before your appointment you will receive an email confirmation with some forms that we need you to complete and submit.
The consultation forms are a huge part of us getting to know you and getting prepared for your visit so please be sure to complete them before you arrive.
8: WAIT LIST
If you can't find an appointment that suits you or you have a booking but would love to come in sooner, then you can be added to our Wait List which can be found at the bottom of our appointment booking page.
Simply choose your preferred stylist, date and time and the system will get in touch if a place becomes available.
3: BOOK ONLINE/DEPOSIT
You can book and manage your appointment online.
If you are a Senior or a Student you can add the Promo Code SENIOR or STUDENT at the checkout. Please note: we will need to see your student ID to verify your student status at your appointment.
6: HAIR PREP
For certain appointments, we need you to arrive with your hair prepped.
Please take a moment to read through what you need to do on our Hair Prep page.
You can cancel your appointment via your online booking account.
Refunds are processed at the end of the week and can take between 5-10 business days, depending on your bank system.
Please note that late cancellations (less than 24 hours) are subject to a cancellation fee.
Our reception area, washroom and every seat will have a hand sanitiser station for you to use.
Each stylist will have their own dedicated working area complete with tools/kit/hair products and a cleaning kit.
Masks are no longer mandatory in the salon, but you may see team members still wearing them and please feel free to wear one yourself if it makes you feel more comfortable.